Terms and Conditions

By creating an account or using Vendilo.ai (hereinafter, “the Service”) you accept these Terms and Conditions. If you do not agree with them, you must not use the Service. These terms constitute a legal agreement between you or the company you represent (“the Customer”) and Vendilo.ai (“we” or “us”).

Vendilo.ai is a multi-tenant SaaS platform that turns a business’s catalog, knowledge and documents into an assistant powered by artificial intelligence. The assistant answers questions about products, prices, stock and policies through web chat, Telegram and, soon, WhatsApp. The Service is provided “as is” and may evolve over time.

You are responsible for the information you provide when registering, for keeping your credentials confidential and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account. You must be of legal age and have the legal capacity to enter into contracts.

The Service offers different subscription plans with differentiated usage limits. Subscriptions are charged on a recurring basis (for example, monthly) and renew automatically at the start of each cycle, unless you cancel before the renewal date.

Payments are processed through Stripe, our payment processor. We do not store your full card details; that information is handled by Stripe under its own terms and security standards. Prices are expressed in Mexican pesos (MXN) and include VAT (IVA, Mexico). The number of messages in each plan is a reference average: actual capacity is measured by the AI consumption of the queries.

We will notify you with reasonable advance notice of any price change. Cancellation and refunds are governed by our Refunds and Cancellations Policy.

You agree to use the Service in accordance with the law and with our Acceptable Use Policy. You must not use it for illegal or fraudulent purposes or purposes that infringe third-party rights, nor attempt to compromise its security, abuse its resources or upload content you have no right to use.

It is prohibited to extract, copy or collect, in a massive or automated way, the content, code, design or data of the Service (including scraping, crawling, the use of bots or similar tools), as well as to reproduce, clone or create derivative works of the platform, its look and feel or its technology without our prior written authorization. We reserve the right to block access and take action against this type of conduct.

The catalog, prices, inventory, documents and other information you upload to the Service (“Customer Content”) are and will remain your property. You grant us a limited, non-exclusive and revocable license to process such content for the sole purpose of operating the Service for your benefit.

The software, brand, design and technology of Vendilo.ai are owned by us or by our licensors. You do not acquire any right over them beyond the use of the Service in accordance with these terms.

The assistant responds based on the information you upload and generates answers automatically using artificial intelligence models.

AI models and providers. The Service relies on both our own and third-party artificial intelligence models. We reserve the right to choose, combine, replace, update or discontinue, at any time and at our sole discretion, the artificial intelligence models and providers we deem appropriate in order to provide, maintain, improve or ensure the quality, security, availability and cost of the Service, without prior notice. Model changes may affect the style, speed and content of the answers. The use of external providers may mean that certain data necessary to operate the Service is processed by such third parties, in accordance with our Privacy Notice.

Nature of the answers. The answers, quotes, texts and documents generated by the assistant are produced using probabilistic models and may contain errors, inaccuracies, omissions or outdated information, even when presented with apparent confidence (“hallucinations”). The Service and its answers are provided “as is”, without any warranty of accuracy, completeness or fitness for a particular purpose, and do not replace professional advice (legal, tax, accounting, financial, medical or of any other kind). You are solely responsible for reviewing and verifying each answer before using it, sharing it, issuing quotes or making business decisions based on it.

We make reasonable efforts to keep the Service available, but we do not guarantee uninterrupted or error-free operation. The Service is provided “as is” and “as available”.

To the maximum extent permitted by law, Vendilo.ai, its partners, employees and providers will not be liable for: (i) misuse, improper or negligent use of the Service or of the information generated by the assistant, whether by the Customer, its users or third parties; (ii) business decisions made on the basis of the assistant’s answers; (iii) the accuracy, currency or legality of the Customer Content; (iv) quotes, prices or information shared with end customers; nor (v) indirect, incidental, special, consequential or punitive damages, or loss of revenue, sales, customers, data, reputation or profits. The total and aggregate liability of Vendilo.ai for any claim related to the Service will not exceed the amount the Customer has actually paid for the Service during the three (3) months prior to the event giving rise to the claim. Nothing in these terms limits liabilities that cannot be excluded under applicable law.

You agree to hold us harmless against third-party claims arising from your Customer Content, from your use of the Service in breach of these terms or of applicable law.

You may cancel your account at any time from the dashboard or by requesting it through support. We may suspend or cancel access to the Service if these terms are breached, if there is a security risk or in the event of non-payment. Upon termination, we will stop processing your Customer Content and will delete or anonymize it in accordance with our Privacy Notice, except for what we must retain due to legal obligations.

We may update these terms from time to time. If the changes are material, we will notify you through the Service. Continued use of the Service after an update implies acceptance of the new terms.

These terms are governed by the laws of the United Mexican States (Mexico). Any dispute will be resolved before the competent courts in accordance with applicable law, without prejudice to the rights that the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor, Mexico) grants to consumers, including the possibility of turning to the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor, PROFECO).

If you have questions about these Terms and Conditions, write to us at hola@vendilo.ai or through the Vendilo.ai support channels.